What is a Electronic Performance Support Systems (EPSS)?

An electronic performance support system (EPSS) is any computer software program or component that improves user performance. Just-in-time support.

EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance. They can empower employees to perform tasks with a minimum amount of external intervention or training. By using this type of system an employee, especially a new employee, will often not only be able to complete his or her work more quickly and accurately, but, as a secondary benefit, will also learn more about the job and the employer’s business.

An EPSS is best considered when:

  • workers require knowledge to achieve individual performance in a business environment
  • skilled performers are spending a lot of time helping less skilled performers
  • new workers must begin to perform immediately and training is impractical, unavailable or constrained
  • employees need to be guided through a complex process or task that cannot be memorized.

These situations often occur when new systems (e.g. customer relationship management, enterprise resource planning) are introduced, upgraded or consolidated, and in certain call centres when agents must perform using complex systems, processes or products.
Source: Wikipedia

Advantages:

  1. Reducing the complexity or number of steps required to perform a task
  2. Providing the performance information an employee needs to perform a task
  3. Providing a decision support system that enables an employee to identify the action that is appropriate for a particular set of conditions

One of the leading EPSS Solution is SAP Enable Now. For further Information about SAP Enable Now refer to the following link.

For an introduction video have a look at the following link

SAP Live Class: Lernen und die Umwelt schonen!

Gemeinsam mit unseren Kunden vermeiden wir Co2-Emissionen und tun aktiv etwas für den Klimaschutz! Für jeden gebuchten SAP Live Class Schulungstag unterstützen wir die Kinder- und Jugendinitiative Plant-for-the-Planet mit einem gepflanzten Baum.

Mit SAP Live Class bietet SAP Education Ihnen virtuelle Schulungen wie im Klassenraum. Der einzige Unterschied: Sie sitzen am eigenen Rechner zu Hause oder im Büro. So verbinden wir die Flexibilität virtuellen Lernens mit dem interaktiven Charakter von Präsenztrainings. Und Ihr Beitrag? Neben Ihrer persönlichen Weiterbildung tun Sie aktiv etwas für die Umwelt: Sie sparen durchschnittlich 560 Kilometer Wegstrecke zu einem unserer Schulungszentren. Das entspricht ungefähr 10 kg Co2-Emission weniger.

Aber doppelt hält ja bekanntlich besser: Daher legt SAP noch einen drauf. Für jeden SAP Live Class Schulungstag unterstütz SAP die Kinder- und Jugendinitiative Plant-for-the-Planet mit einem gepflanzten Baum. Jeder Baum bindet im Durchschnitt ca. 10 kg CO2 pro Jahr und wirkt so der Klimakrise entgegen. Als Nachweis schickt SAP im Anschluss an die Schulung ein entsprechendes Zertifikat zu.  Bei einer 10-tägigen SAP Beraterausbildung , spendet SAP 10 Bäume.

Zum Vergleich:

  • Durchschnittlich filtert ein Hektar Wald jährlich rund 10 Tonnen Kohlendioxid.
  • Eine 100 Jahre alte, circa. 35 Meter hohe Fichte mit einem Durchmesser von 50 Zentimetern filtert 2,6 Tonnen CO2.
  • Was den Sauerstoff angeht, so produziert eine 25 Meter hohe Buche in etwa so viel Sauerstoff, wie drei Menschen zum Atmen benötigen.

Weitere Informationen finden Sie hier

 

Engaging Millennials In The Workplace: Tips And Learning Strategies for SAP related Knowledge Content That Work

By 2025, three out of every four employees around the world will be millennials. This generation has grown up differently and deserves to be treated differently. Learning strategies that otherwise work for older generations aren’t likely to find resonance with folks of this ilk. It is important for Learning & Development professionals to create corporate training for millennials by understanding what interests them, what puts them off and what catches their attention to help them learn “their way.”

SAP Learning Hub provides 24/7 access to online learning content, interactive SAP Learning Rooms guided from from SAP experts, and live SAP training systems (optional) in a public or private cloud environment. Individuals, businesses, and universities can choose from thousands of training titles – including e-learning courses, SAP transaction simulations, handbooks, and more.

For more information about SAP Learning Hub access the info here.

SAP: Clive Own „I’ve been thinking… about thinking“

With everything — from our devices to our cars to our houses to our businesses — becoming “smart,” it’s probably a good idea to know what they’re thinking.

With a new campaign launching this week, SAP suggests it’s the company to help other businesses do so. The effort, titled “Let’s Do This” and featuring actor Clive Owen, is meant to challenge the status quo of doing business.

“We’re responding to a lot of the challenges that we’re hearing from our customers,” Alicia Tillman, chief marketing officer at SAP, tells Marketing Daily. “There are a lot of channels and opportunities that provide insight; it’s necessary to start taking that insight and turning it into a benefit for your business.”

English version: „I’ve been thinking … about thinking“

Deutsch Version: „Ich denke nach… was alles denkt“

Bestseller: Zero – Sie wissen, was du tust. Big Data at it’s finest!

Als dieses Buch 2014 auf den Markt gebracht wurde, klang vermutlich einiges etwas utopisch. Die Welt dreht sich und sie dreht sich immer schneller. Fiktion ist schon lange Realität.  Sehr spannende Lektüre.

Zero – Sie wissen, was du tust (Eigenschreibweise ZERO) ist ein Kriminalroman von Marc Elsberg, dessen erste Auflage 2014 auf Deutsch im Blanvalet Verlag erschien. Im Zentrum der Handlung steht die Journalistin Cynthia Bonsant, die sich mit dem zunehmenden Interesse staatlicher und privater Einrichtungen an Informationen über Personen und deren Interessen beschäftigt. Der Roman spielt in der nahen Zukunft und wurde zum Bestseller. Am 9. Juni 2014 erreichte er Platz 3 der „Spiegel“-Bestseller-Liste in der Rubrik „Hardcover / Belletristik“.

Zero beginnt mit einer Beschreibung des Presidentsday, bei dem der US-amerikanische Präsident von mehreren Drohnen im Urlaub aufgesucht, verfolgt sowie gefilmt und über das Internet live lächerlich gemacht wird. Verantwortlich dafür ist eine Organisation namens Zero, die aus Netzaktivisten besteht und sich für Datenschutz und informationelle Selbstbestimmung einsetzt.

Staatliche und private Stellen, darunter auch das FBI, versuchen Zero als Terroristen zu brandmarken und verfolgen dessen Anhänger dementsprechend. Parallel dazu tritt die Journalistin Cynthia Bonsant von der Zeitung Daily in das Geschehen ein, da durch die Tochterfirma von Freemee, deren Name Sheeld ist, dem Daily 4 Millionen Euro geboten werden, macht sich auf die Jagd nach ZERO.

Von ihrem Arbeitgeber erhält sie eine Datenbrille nach dem Vorbild von Google Glass, die sie ihrer Tochter Viola leiht. Diese wird anschließend in eine Schießerei verwickelt, im Rahmen derer Adam Denham zu Tode kommt. Cynthia Bonsant beginnt daraufhin, die Hintergründe des Ereignisses aufzuklären und stößt auf die Internetplattform Freemee. Diese sammelt alle möglichen Informationen über ihre Mitglieder auf elektronischem Wege und gibt anschließend Tipps aus sogenannten „ActApps“, mit deren Hilfe sie erfolgreicher in Karriere, Fitness und anderen Bereichen sein können. Zero warnt ausdrücklich vor Freemee, da dadurch nicht nur die Privatsphäre der Nutzer vollständig aufgehoben werde, sondern Menschen auch gezielt manipuliert werden könnten.

Bei ihren Recherchen gerät Cynthia Bonsant in Konflikt sowohl mit Mitarbeitern von Freemee als auch den amerikanischen Geheimdiensten, die ein Interesse an der Überwachung der Öffentlichkeit haben.

 

 

The New Urgency of Learning

Feature Article | October 27, 2017 by Andrea Diederichs

Amid AI and machine learning, where do humans fit in the future of work? SAP participates in the latest studies on learning, and reveals new perspectives.

We’ve all heard the message many times before: lifelong learning is a key part of our work life. Gone are the days when a university degree or vocational training was enough to carry you through a forty-year career. Owing to developments such as machine learning and artificial intelligence, the topic of learning and upskilling has taken on a whole new sense of urgency. Employees are reflecting on their professional future, and where they’ll find their niche in the future world of work.

To answer this question, companies must start defining which competencies and strategies will be needed in the future to accommodate employees on this digital journey. The employees also want to know what will be expected of them, and what they’ll need to learn to safeguard their long-term professional perspectives. This coincides with a need for security and predictability in a workplace whose future development is currently uncertain.

The Sobering Reality: Digital Skills Gaps Unfilled

When it comes to honing digital skills within companies there is need for urgent action. This was confirmed in a study conducted by SAP and Technical University of Munich, which was published in July 2017. 90% of the people surveyed agreed that the digital transformation is important for their business strategy, yet 64% said that their company did not have staff required for the digital transformation. In a previous study from 2015, this number was only 53%.

The sobering reality: It’s simply taking too long to build up the necessary expertise.

The study concludes that the digital skills gaps still need to be filled, and a lack of digital know-how majorly impedes the digital transformation.

The digital skills gap has increased since the initial survey in 2015

Why the Slow Progress?

Among the challenges is the fact that digitalization is difficult to understand, and is developing at a fast pace. No one knows where we’ll be in five years. Let’s take blockchain: Five years ago, no one talked about blockchain, let alone attended a blockchain training course. Companies are struggling to decide where to begin, and many are lacking systematic solutions.

Another possible explanation is that when it comes to digital transformation, many companies are primarily focused on introducing new technologies and business models. It’s not always their first priority to provide employees with the necessary skills to realize them.

What’s more, time is of the essence, and acquiring new and partially complex skills does not happen overnight.

“If companies do not accelerate their efforts, they are missing out on important opportunities to make themselves and their business future-proof,” explains Bernd Welz, executive vice president and chief knowledge officer at SAP.

According to the study conducted by the Technical University of Munich, the 14 skills listed above are vital for a successful digital transformation. 88% said that digital security was the top priority.

What Can Companies Do? Presenting the New Maturity Model

The Munich study also revealed that only 16% of the companies surveyed have a concrete strategy to develop the digital skills of their workforce, or hire new employees with a relevant skill profile.

To support companies overcome this, SAP and the European Research Center for Information Systems (ERCIS) conducted a joint study, and presented their results at the end of September in the form of a new maturity model. This model helps businesses analyze their current situation, and enables them to put together a strategy to develop digital skills.

116 business and IT decision makers participated in the study. Comprehensive interviews were also conducted with representatives from twenty-four global companies.

“The maturity model and the best practices identified offer a glimpse into how companies can approach skill development and knowledge transfer in relation to the digital transformation,” explains Stephan Sieck, Strategy and Transformation, SAP Knowledge in Products & Innovation. “Professional development doesn’t happen overnight; it must be applied in a systematic and continuous matter to enable employees to hone new skills.”

The Separation of Work and Learning Is Artificial

One of the study’s key recommendations is for companies to continue diversifying the training offers, as all employees have different requirements and preferences. Companies are advised to present the content in a selection of different formats, such as a mix of e-learning courses and classroom trainings, or mobile and informal training courses.

“The separation of work and learning is artificial,” explains Thomas Jenewein, business development manager for SAP Education, who sells SAP training products to customers. “Nowadays, training has to be demand-oriented and context-sensitive. In other words, we have to break the content down into manageable chunks, allowing people to use them as and when they need them.”

openSAP: SAP Employee Experience

The cultural objective of many companies, Jenewein explains, is the self-organized skill development of its employees. One SAP offer that supports this approach is openSAP, a platform that provides massive open online courses for customers.

Jocelyn Dart, UX architect in the SAP S/4HANA Regional Implementation Group for Asia-Pacific Japan, regularly takes openSAP training courses as a supplement to the internal SAP training courses. She particularly appreciates the flexibility of openSAP: “I sometimes end up doing two or three courses at the same time if necessary. Then I might take a break for a month or two. If I don’t have time to work through a really interesting course, I might just dip into a few of the most interesting units.”

For Dart, it’s also a benefit that she can call up the courses on various devices, including her laptop, tablet, smartphone, or iPad via the openSAP app.

What’s more, as a consultant she receives up-to-date information about the SAP strategy and products: “I particularly pay attention to how we, as SAP, are positioning our software, solutions, methodologies and ideas with customers. Knowing I can articulate our strategy and default recommendations correctly not only helps me set the right expectations when presenting at conferences and SAP User Group events, it also helps me have a more nuanced conversation with my customers around what they can use to achieve their goals.”

Digitalization Will Not Stop

Of course, SAP has many good reasons for its involvement in the studies, and supporting its customers with targeted training offers. As Thomas Jenewein explains: “SAP has never brought so many innovations to the market within such a short timeframe. We hope that customers will buy these innovations, but we have to help them adopt and use our products in the form of learning offers. The greatest innovations won’t add any value if customers don’t understand them.”

The truth is: digitalization will not stop. It’s disrupting the economy and society, and we’re all constantly challenged to keep pace. Companies like SAP and their customers will continue to come up with business models, develop new products, and increase automation. Life-long and targeted learning is an integral part of this journey.

Learning offerings from SAP support development of skills essential for digital transformation:

  • openSAP is SAP’s innovative learning platform and a thought leader for enterprise massive open online courses (MOOCs).
  • SAP Learning Hub offers easy access to the latest SAP education content and a whole community of learners.
  • SAP Enable Now supports the entire extended workforce by providing fast and efficient production of many different kinds of enablement materials. Learning Journeys are visual guides of the path to become fully competent with an SAP innovation.
  • SAP Training & Certification Shop helps validate expertise and experience using SAP solutions.
  • SAP Education Consulting Services:

Simplifying the Future of Learning

Because…

according to a presentation at the Association for Training and Development in 2015, skills gaps are costing companies $10 million dollars per year per 1000 employees!

No one knows SAP like SAP. And no one else has the systems and instructional experience to help you learn it as effectively. No matter where you are in the world, SAP Education offers the most up-to-date and accurate SAP training available.