80% of helpdesk calls are no system issues, but „how-to“ questions and user generated errors. You can not manage what you cannot measure.

The cost of doing nothing.

The world is changing more quickly than ever before – but most organizations aren’t necessarily doing a great job of preparing their employees for what’s to come.

Relying on a train-as-you-go, event-based approach means that you’ll always be playing catch up: training your employees to meet current requirements. To build a skilled, agile workforce, you need to make sure that work and learning are intertwined.

Embedding learning as a continuous element of your staff’s day-to-day working lives, will have the greatest impact on your employees and your organization.

1000 calls to the help desk per week where the average call is $37 per incident = $37’000 > x 52 weeks that’s $1’924’000

80% of those calls are no system issues, but „how-to“ questions and user generated errors.

If an untrained SAP user spends 2.5 hours in non productive searching and corrections per day (at an FLC of $48 per hour) in one year that could amount to $28’800.

Supprt Costs

What if you have 12’000 untrained users?

That’s $173 million a year!

You can not manage what you cannot measure. User Experience Monitoring is here the key.

Find out more information about SAP User Experience Management

 

 

 

Autor: Learning Evolution.com

The basis of my professional, polyvalent career is mainly characterized by the following qualifications: - 20 years of experience in Sales & Marketing - 20 years of experience in the field of ICT and in particular, Learning Development, Knowledge Management (KM), Enterprise Content Management (ECM), Customer Relationship Management (CRM) and Search Engine Optimization (SEO) - 20 years of experience in the field of human Resources Management (5 - 25 persons - recruitment, leading, training and motivation of employees) - 20 years of experience as a Project Manager in the field of ICT, chemical and industrial plant design and architecture. - 10 years of experience in 2D / 3D CAD planning - 10 years of experience in the field of Biological and Energy-Efficient Construction - 5 years of experience as a Member of the Board of two companies, with whom I've worked

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