The cost of doing nothing.
The world is changing more quickly than ever before – but most organizations aren’t necessarily doing a great job of preparing their employees for what’s to come.
Relying on a train-as-you-go, event-based approach means that you’ll always be playing catch up: training your employees to meet current requirements. To build a skilled, agile workforce, you need to make sure that work and learning are intertwined.
Embedding learning as a continuous element of your staff’s day-to-day working lives, will have the greatest impact on your employees and your organization.
1000 calls to the help desk per week where the average call is $37 per incident = $37’000 > x 52 weeks that’s $1’924’000
80% of those calls are no system issues, but „how-to“ questions and user generated errors.
If an untrained SAP user spends 2.5 hours in non productive searching and corrections per day (at an FLC of $48 per hour) in one year that could amount to $28’800.

What if you have 12’000 untrained users?
That’s $173 million a year!
You can not manage what you cannot measure. User Experience Monitoring is here the key.
Find out more information about SAP User Experience Management
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Autor: Learning Evolution.com
The basis of my professional, polyvalent career is mainly characterized by the following qualifications:
- 20 years of experience in Sales & Marketing
- 20 years of experience in the field of ICT and in particular, Learning Development, Knowledge Management (KM), Enterprise Content Management (ECM), Customer Relationship Management (CRM) and Search Engine Optimization (SEO)
- 20 years of experience in the field of human Resources Management (5 - 25 persons - recruitment, leading, training and motivation of employees)
- 20 years of experience as a Project Manager in the field of ICT, chemical and industrial plant design and architecture.
- 10 years of experience in 2D / 3D CAD planning
- 10 years of experience in the field of Biological and Energy-Efficient Construction
- 5 years of experience as a Member of the Board of two companies, with whom I've worked
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